Call us

1.888.772.6811

Monday - Friday

8am-5pm EST

 


 

Email us

FEEDprojects@pbd.com

Orders

All orders ship out of our fulfillment facility in Alpharetta, GA within 3-4 business days of placing your order. For monogrammed products, please allow an additional 10-15 business days to process and ship your order. Once shipped, Standard UPS Ground shipments will reach you in 2-6 business days, depending on your shipping location.

We do our best to fulfill orders as quickly as possible, but if you need to adjust or cancel your order, please contact us at 888-772-6811.

Returns

  1. Complete the return form included on your packing list and securely repackage your merchandise. Cover or remove any original mailing address label or carrier barcodes from the package. 
  2. Please send your return to:
    FEED
    Attn: Returns
    1650 Bluegrass Lakes Parkway
    Alpharetta, GA 30004
  3. Ship your package using a carrier of your choice and keep the tracking details for your records. 
  4. You will receive an email once your return has been processed. Please allow 7 business days from the time we receive your return for it to be processed.

We accept unworn, unused items purchased exclusively from feedprojects.com within 30 days from the date of purchase. However, all sale priced items and all FEED + Mouth bundles are final sale and are unable to be returned. All items must be returned with the hang tags attached and all original packaging. Any merchandise without these items or considered worn may not qualify for a refund, or will be subject to a $10 restocking fee. Please note that shipping and handling charges are not refundable.

Due to our constantly changing inventory and high demand we do not currently offer direct exchanges. If you would like an exchange, we recommend creating a return for a refund (the credit will appear within 5-7 business days) and selecting a new product.

Once we receive your return, please allow up to 5-7 business days for us to process your request. When your return has been processed, you will receive an e-mail with a notification that your refund was processed back to your original method of payment. Depending on your bank, a refund back to your original method of payment may take approximately 5-7 business days to post to your account. Please note that we do not refund any original shipping costs you may have incurred.

We’re sorry you weren’t happy with your gift! To create a return for a gift you received, you will need to know the order number as well as the shipping zip code or billing last name. Please contact our customer service team at feedprojects@pbd.com or 888-772-6811 to complete your return.

We take pride in making good products with great care. If you believe your product is defective within 3 months of purchase, please contact our customer service team at feedprojects@pbd.com or 888-772-6811 and we will replace your item for you. Please have the following information on hand:

  • Order Number
  • Short description of defect or issue
  • Pictures of the issue
  • Shipping address for the replacement product

Product and Sizing

Many of our products are seasonal or limited-time only collaborations, which means when they sell out, they will not be restocked. However, our Classic styles (FEED 1, FEED 100, etc.) are frequently restocked.

  • If your item is burlap -
    • Burlap is made of natural jute fabric and has a tendency to wear with use over time. Spot cleaning with a damp cloth is the most ideal method of cleaning your product, in order to preserve the burlap material. However, in some cases you may choose to machine wash your product in cold water or dry clean as well, but please note that this method will have an affect on the durability and texture of the product. Please do not machine dry.
  • If your item is canvas -
    • Canvas products are able to be machine washed. Please air dry your product, as machine drying has a tendency to slightly reduce the size and shape of the canvas.
  • If your item is waxed canvas -
    • Do not machine wash or dry clean.  Surface clean by using a scrub brush, damp sponge, or dry wipe.  Cold water alone gets rid of most stains, but a dab of gentle soap may assist heavier stains.
  • If your item is a tee -
    • We recommend that our tees be washed in cold water and tumbled dry on low heat. 
  • If your item is leather - 
    • Customers can spot clean their leather products with a soft clean cloth. Avoid contact with water, grease, perfumes or cosmetics. We recommend that our customers consult a leather care professional for more custom care and treatment practices.

We are proud to use genuine, semi-vegetable tanned leather to create our leather bags and accessories. The decision to create a leather line was rooted in a conscious decision to expand our offering, and consequentially, our impact. Ultimately, the more ways we offer our customers to integrate FEED into their style choses, the more meals we will be able to give.

We took great care in creating a leather collection that we are proud to stand behind, in both sourcing of materials and production standards. Although over 80-85% of the leather industry uses a method of chromium tanning, the vast majority of our leather products are vegetable and combination tanned. These processes use organic substances called natural tannins when possible in the production process. Vegetable tanning is one of the oldest methods of tanning. It involves the use of very complex organic substances called tannins found in wood, bark, leaves, fruits and galls of trees. Our leather bags require skilled craftsmanship, as much of the process is performed by hand at our audited factory in Thailand.

Sales

For information about placing a large order for a special event, please email the sales team at sales@feedprojects.com. In the email, tell us about your upcoming event, and if possible, the products and quantities that you may be interested in. We will get back to you as soon as possible.

Please email wholesale@feedprojects.com for further information about how to become a retail partner.

We offer a range of products available for custom printing of company logos or artwork. Please email sales@feedprojects.com for more information or to place an order.

Please email wholesale@feedprojects.com.

Get Involved

FEED Supper is our annual initiative, where we call upon our supporters to host their own dinner parties that raise meals for people in need. To learn more about FEED Supper, or to host your own Supper, visit our FEED Supper page.

You can volunteer at your local food bank through our giving partner Feeding America’s network of food banks. To learn more about opportunities in your community, visit Feeding America.

FEED is a for-profit company built to offer amazing products to consumers, while providing the opportunity to make an impact with their purchase. Outside of raising funds through our product sales, our biggest fundraising initiative is FEED Supper. This campaign is in partnership with Feeding America, in which we encourage our supporters to host meals and raise funds and awareness to fight hunger. To learn more about our FEED Supper initiative and how to host a Supper, visit this link on our website. To donate directly, please visit our fundraising page here.

We always have an eye out for talented and passionate people to fill positions at our HQ in New York City. Visit our Jobs page to see our current openings.

We have 2 internship terms (Summer and Fall). Summer intern applications are accepted February 15 – April 15. Fall intern applications are accepted June 1 – August 15. Click here to view current internship openings.

For FEED Supper partnership inquiries, please email feedsupper@feedprojects.com.

Shipping

International shipping options are available upon request by contacting our customer service team at feedprojects@pbd.com with the subject line: “INTERNATIONAL SHIPPING INQUIRY.” Please note, shipping to Canada will be at least $30USD and other international points will be at least $80USD.

USPS shipping is available for P.O. Box and APO/FPO addresses. Transit times vary and are not guaranteed by USPS. Shipments to P.O. boxes are limited to shipments of $500 or less. If you need help shipping to these locations, please contact our customer service team at 888.772.6811 or feedprojects@pbd.com.

Yes! We offer flat rate express shipping options: $20 for 2nd Day Air and $30 for Next Day Air. All express orders must be placed by 2pm EST. Orders submitted after 2pm EST will ship out the following business day.

Yes! Please contact our customer service team at 888.772.6811 to place your order.

General FEED Questions

FEED is a for-profit company with a cause-based mission. We call it a “social business.” We believe in the power of the customer’s purchase to transform lives, and this has allowed us to quickly and more sustainably scale both our impact and business without relying on fundraising for support.

Giving

Every FEED product has a specific donation attached to the sale of the item. Rather than donating a "percentage of profits or proceeds" like other organizations, we donate an exact amount of money from each product sold, which is built into the cost of the product. For example, your purchase of the FEED 10 pouch helps provide 10 school meals for children in need. How this works: the dollar amount for these 10 meals are donated by FEED to one of our giving partners, who then allocates and distributes meals through their network of governments, schools, and relief workers around the globe.

For the month of February, all meals raised through purchases on feedprojects.com will benefit FEED's local giving partner, No Kid Hungry, to help children here in America. We will resume our regular giving—with meals benefiting children around the world and here in America—on 3/1/19. The month of U.S. only giving does not extend to the FEED Shop & Cafe.

You can view the impact you’ve made in providing meals and micronutrients on your Account page. Returning customers: please note that your donation tally only includes purchases made August 2015-onward (when we launched this new feature).

Contact Us

We offer a range of products available for custom printing of company logos or artwork. Please email sales@feedprojects.com for more information or to place an order.

Please email press@feedprojects.com.

Please email wholesale@feedprojects.com.




Flat Rate Shipping

We have flat rate shipping charges for all orders placed within Our Rates the Continental U.S. Shipping orders placed outside of the Continental U.S. will be calculated based on weight of package, shipping location, and other various UPS charges. Standard Ground shipments going to residential addresses will be sent via UPS SurePost and delivered by USPS.

METHOD

CHARGE

Standard Shipping:
$10.00
Two Day:*
$20.00
Next Day:*
$40.00

*Orders must be placed by 2pm EST




Does FEED allow for returns?

We accept unworn, unused items purchased exclusively from feedprojects.com within 30 days from the date of purchase.  All items must be returned with the hang tags attached and all original packaging. Any merchandise without these items or considered worn may not qualify for a refund, or will be subject to a $10 restocking fee.  Please note that shipping and handling charges are not refundable.

How do I return my order?

  1. Complete the return form included on your packing list and securely repackage your merchandise. Cover or remove any original mailing address label or carrier barcodes from the package. 
  2. Please send your return to:
    FEED
    Attn: Returns
    1650 Bluegrass Lakes Parkway
    Alpharetta, GA 30004
  3. Ship your package using a carrier of your choice and keep the tracking details for your records. 
  4. You will receive an email once your return has been processed. Please allow 7 business days from the time we receive your return for it to be processed.