Contact Us

Orders

All orders ship out of our fulfillment facility in Alpharetta, GA within 1-2 business days of placing your order. Once shipped, Standard UPS Ground shipments will reach you in 2-6 business days, depending on your shipping location. Therefore, your package is expected to reach you within 3-7 business days from the day you place your order. Please choose expedited service for faster delivery times.

Unfortunately, we are unable to adjust or cancel orders that have already been placed because we do our best to fulfill orders as quickly as possible. If you have any questions or concerns, please contact us at support@feedprojects.com, and we can help guide you through the return or exchange process.

Returns

We accept unworn, unused items purchased exclusively from www.feedprojects.com within 30 days from the date of purchase with all original packaging. Any product without original packaging or considered worn may not qualify for a refund. Please note that shipping and handling are not refundable. 

To continue to return, please get started here: FEED Returns

 

    We accept unworn, unused items purchased exclusively from feedprojects.com within 30 days from the date of purchase. All items must be returned with the hang tags attached and all original packaging. Any merchandise without these items or considered worn may not qualify for a refund. Please note that shipping and handling charges are not refundable.

    To begin the returns or exchange process, please get started here: FEED Returns and Exchanges 

    Once we receive your return, you will be processed with your refund. Please note that we do not refund any original shipping costs you may have incurred.

    We’re sorry you weren’t happy with your gift! To create a return for a gift you received, you can continue here: FEED Returns and Exchanges

    We take pride in making good products with great care. If you believe your product is defective within 30 days of purchase, please begin your return or exchange process here: FEED Returns and Exchanges

    If your product is defective past the 30 days of purchase, please contact our customer service team at support@feedprojects.com with the subject “Defective Product”. Please have the following information on hand:

    Order Number

    • Short description of defect or issue
    • Pictures of the issue

    Product and Sizing

    Many of our products are seasonal or limited-time only collaborations, which means when they sell out, they will not be restocked. However, our Classic styles (FEED 1, FEED 100, etc.) are frequently restocked.

    • If your item is burlap -
      • Burlap is made of natural jute fabric and has a tendency to wear with use over time. Spot cleaning with a damp cloth is the most ideal method of cleaning your product, in order to preserve the burlap material. However, in some cases you may choose to machine wash your product in cold water or dry clean as well, but please note that this method will have an affect on the durability and texture of the product. Please do not machine dry.
    • If your item is cotton or canvas -
      • Cotton or canvas products are able to be machine washed in cold water. Please air dry your products, as a machine drying has a tendency to slightly reduce the size and shape of the canvas or cotton bag. 
    • If your item is leather -
      • Customers can spot clean their leather products with a soft clean cloth. Avoid contact with water, grease, perfumes or cosmetics. We recommend that our customers consult a leather care professional for more custom care and treatment practices.

      We are proud to use genuine, semi-vegetable tanned leather to create our leather bags and accessories. The decision to create a leather line was rooted in a conscious decision to expand our offering, and consequently, our impact. We are always on the lookout for new, sustainable, innovative materials, but as of now, we are proud to offer genuine leather as part of our assortment, rather than synthetic leather, which is often made from plastic and we feel results in a lower quality, less durable product. Ultimately, the more ways we offer our customers to integrate FEED into their style choices, the more meals we will be able to give.

      We took great care in creating a leather collection that we are proud to stand behind, in both sourcing of materials and production standards. Although over 80-85% of the leather industry uses a method of chromium tanning, the vast majority of our leather products are vegetable and combination tanned which is much better for the environment. Vegetable tanning is one of the oldest methods of tanning. It involves the use of very complex organic substances called tannins found in wood, bark, leaves, fruits and galls of trees.

      Sales

      For information about placing a large order for a special event, please email the sales team at sales@feedprojects.com. In the email, tell us about your upcoming event, and if possible, the products and quantities that you may be interested in. We will get back to you as soon as possible.

      Please email wholesale@feedprojects.com for further information about how to become a retail partner.

      We offer a range of products available for custom printing of company logos or artwork. Please email sales@feedprojects.com for more information or to place an order.

      Please email wholesale@feedprojects.com.

      Get Involved

      FEED Supper is our grassroots fundraising initiative, where we call upon our supporters to host their own dinner parties that raise meals for people in need. It can be as simple as takeout pizza with a few friends, to a more formal, seated affair, with all of the guests donating a few dollars to the cause. To learn more about FEED Supper, or to host your own Supper, visit our FEED Supper page.

      You can volunteer at your local food bank through our giving partner Feeding America’s network of food banks. To learn more about opportunities in your community, visit Feeding America.

      FEED is a for-profit company designed to offer quality products to consumers, while providing the opportunity to make an impact with their purchase. Outside of raising funds through our product sales, our biggest fundraising initiative is FEED Supper. This campaign is in partnership with Feeding America, in which we encourage our supporters to host meals and raise funds and awareness to fight hunger. To learn more about our FEED Supper initiative and how to host a Supper, visit this link on our website. To donate directly, please visit our fundraising page here.

      For FEED Supper partnership inquiries, please email support@feedprojects.com.

      Shipping

      Unfortunately, we currently do not offer international shipping. We are working hard to implement an international shipping option on our website in the coming months. Please sign up for our newsletter for future updates ahead of the 2019 Holiday season.

      USPS shipping is available for P.O. Box and APO/FPO addresses located in the United States. Transit times vary and are not guaranteed by USPS. Shipments to P.O. boxes are limited to shipments of $500 or less. If you need help shipping to these locations, please contact our customer service team at support@feedprojects.com with the Subject Line: “PO BOX/ APO/FPO ADDRESS SHIPMENT”

      Yes! We offer flat rate express shipping options: $20 for 2nd Day Air and $40 for Next Day Air. All express orders must be placed by 2pm EST. Orders submitted after 2pm EST will ship out the following business day.

      All orders ship out of our fulfillment facility in Alpharetta, GA within 1-2 business days of placing your order. Once shipped, Standard UPS Ground shipments will reach you in 2-6 business days, depending on your shipping location. Therefore, your package is expected to reach you within 3-7 business days from the day you place your order. Please choose expedited service for faster delivery times.

      General FEED Questions

      No, FEED is a social impact-driven brand, sometimes referred to as a "social business." We believe in the power of a customer’s everyday purchases (like purchasing a new everyday leather bag or a reusable tote) to transform lives. FEED provides a tangible, shareable and giftable way to engage with the fight against childhood hunger, and make a difference, one bag at a time.

      Giving

      Every FEED product has a specific donation attached to the sale of the item. Rather than donating a "percentage of profits or proceeds" like other organizations, we donate an exact amount of money from each product sold, which is built into the cost of the product andcommunicate it transparently and simply in terms of the end use for the funds, which is school meals. For example, your purchase of the FEED 10 Bag (stamped with a 10), helps provide 10 school meals for children in need. To actually donate and distribute the meals, FEED works with two incredible giving partners who are on-the-ground – the UN World Food Programme for global giving and No Kid Hungry for domestic giving. The dollar amount is donated by FEED to one or both of our giving partners, who then allocates and distributes meals through their network of governments, schools, and relief workers around the globe.

      You can view the impact you’ve made in providing meals and micronutrients on your Account page. If you made purchases in the past, please note that your donation tally only includes purchases made from August 2015 to date.

      Contact Us

      We offer a range of products available for custom printing of company logos or artwork. Please email sales@feedprojects.com for more information or to place an order.

      Please email press@feedprojects.com.

      Please email wholesale@feedprojects.com.




      Shipping

      Orders ship directly from our fulfillment center in New Jersey. Orders placed after 12pm EST will ship out the next business day.

      Standard shipments will be sent via FedEx Ground. Expedited shipments will be sent via FedEx 2Day and FedEx Standard Overnight.

      METHOD

      CHARGE

      FedEx Ground 
      $10.00
      FedEx 2Day
      $20.00
      FedEx Standard Overnight 
      $40.00

      *All orders placed by 12pm EST will ship the next business day.




      Does FEED allow for returns or exchanges?

      We accept unworn, unused items purchased exclusively from www.feedprojects.com within 30 days from the date of purchase with all original packaging. Any product without original packaging or considered worn may not qualify for a refund. Please note that shipping and handling are not refundable.  

      To continue with your return or exchange, please get started here: FEED Returns and Exchanges



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